When citizens contact a government agency, they want to cut through the procedural red tape to quickly get their concerns resolved. The Telepoint Group understands the importance of operating an efficient call center program to ensure that your agency maintains regulatory compliance and a positive public opinion.
In our 25 years of operation, we’ve developed hundreds of cost-effective contact center services to government agencies operating across the spectrum, including social and human services, family services, and other administrative agencies. By dedicating a 24/7 account specialist and training our agents on your procedures and terminology, Telepoint’s public sector solutions streamline your administrative operations, establish intake procedures to meet compliance regulations, and reduce common errors made by overburdened departments.
The Telepoint Group provides accurate and timely call center services to the local, state, and federal government agencies, such as: